There are two ways to update your scanner driver: manually and automatically.

Save the changes and try your scanner again to see if it works.įix 3: Update your scanner driver (Windows PC)Ī missing or outdated scanner driver can cause your HP scanner not to work, so you should update your scanner driver up to date.

The Windows Image Acquisition (WIA) service is dependent upon the Shell Hardware Detection Service, while the Shell Hardware Detection Service is dependent upon these services: Remote Procedure Call RPC, DCOM Server Process Launcher, and RPC Endpoint Mapper.

Ensure these services are set to Automatic and the Service status is Running.

If your HP scanner issue still persists, follow these steps to enable some more services:

Try to use your HP scanner again and see if it works now. Click Apply and OK to save the changes.If the Service status is already Running, click Stop to stop the service, then click Start to re-enable the service. In the popup pane, ensure the Startup type is set Automatic, and the Service status is Running.Scroll down and double click Windows Image Acquisition (WIA).On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.So you should enable WIA service in your computer if your scanner stops working. Windows Image Acquisition (WIA) is a Microsoft model that allows graphics software to communicate with imaging hardware such as scanner and cameras. There is something else to try.įix 2: Enable Windows Image Acquisition (WIA) service and associated services If you’ve checked the above steps and your HP scanner still doesn’t work, don’t worry. In addition, if you’re using VPN in your computer, try disconnecting VPN from your computer and scanning again. While you’re using a network scanner, ensure your computer has a good Internet connection, and your scanner connects to your computer under the Internet. If you’re using a USB scanner, check the USB ports and USB cables to ensure it works properly. Then you should check the connection issue. To use your scanner, you need to make sure that your scanner is powered on in the first place. The screenshots below come from Windows 10, and fixes apply to Windows 7 and Windows 8.1.

Hp printer scan software